Logmein Rescue Download Archives

  1. Download Logmein Rescue Client
  2. Logmein Rescue Technician Console User Guide

HELP FILE

How to View LogMeIn Event Log Files

Download ZipGenius or another compression program that can make self-extracting archives. Find the GoToAssist-Installer.exe file and newly compiled 'help script' (named Install-GoToAssist.exe) in Finder. Select both files, right-click and create a zip file. Note: The following steps may vary if you used a compression program other than ZipGenius. Mar 01, 2012 LogMeIn Rescue is a web-based, SaaS remote support tool that combines remote control with chat and diagnostic capabilities. It enables a support technician to diagnose and fix common device issues.

The host always logs Service Start/Stop, Login/Logout and Remote Control Start/Stop events to the application log.

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Download Logmein Rescue Client

Logmein Rescue Download Archives

Logmein Rescue Technician Console User Guide

  1. Access the host preferences:
    • From the host computer, open the LogMeIn Pro Control Panel and follow this path: Options > Preferences > Advanced
    • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
  2. Under Event Logs, click the View Files button.

    Result: A list of available log files is displayed.

  3. On the list, double-click the file you want to view.
    • The active log file is named LogMeIn.log
    • Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
    • On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive
  4. You can also set the following options: Option
    Description
    Location of event logsDefine the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:ProgramDataLogMeIn).
    Keep event logs forEnter the number of days for which you would like to store log files.
    Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts.
  5. Click OK or Apply.

    Result: Your settings are applied immediately to the host.