How to View LogMeIn Event Log Files
Download ZipGenius or another compression program that can make self-extracting archives. Find the GoToAssist-Installer.exe file and newly compiled 'help script' (named Install-GoToAssist.exe) in Finder. Select both files, right-click and create a zip file. Note: The following steps may vary if you used a compression program other than ZipGenius. Mar 01, 2012 LogMeIn Rescue is a web-based, SaaS remote support tool that combines remote control with chat and diagnostic capabilities. It enables a support technician to diagnose and fix common device issues.
The host always logs Service Start/Stop, Login/Logout and Remote Control Start/Stop events to the application log.
Download Logmein Rescue Client
Logmein Rescue Technician Console User Guide
- Access the host preferences:
- From the host computer, open the LogMeIn Pro Control Panel and follow this path: Options > Preferences > Advanced
- From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
- Under Event Logs, click the View Files button.
Result: A list of available log files is displayed.
- On the list, double-click the file you want to view.
- The active log file is named LogMeIn.log
- Older logs are stored with the naming convention LMIYYYYMMDD.log (example: the log file for January 10, 2009, would be LMI20090110.log)
- On a Windows host, click Download all logs in one compressed file to access all available logs in a single compressed archive
- You can also set the following options:
Description Location of event logs Define the folder where the files are to be saved. Leave blank to use the default location (the LogMeIn installation directory, typically C:ProgramDataLogMeIn). Keep event logs for Enter the number of days for which you would like to store log files. Enable debug-level logging Select this option to include system events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts.
- Click OK or Apply.
Result: Your settings are applied immediately to the host.